Your Rights
You have the right to receive a Good Faith Estimate that explains the expected cost of your health care services.
Under federal law, health care providers are required to give patients who do not have certain types of health coverage—or who choose not to use their health coverage—an estimate of the anticipated charges for health care items and services before those services are provided.
You may request a Good Faith Estimate at any time, including before scheduling services, and you are entitled to receive one when scheduling care. The estimate will outline the total expected cost of the services discussed.
For more information about your right to a Good Faith Estimate, please visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.
You have the right to request and receive a copy of your mental health records.
To obtain your record submit a written request to your provider via email, secure portal, or mail.
This is in accordance to Texas Health & Safety Code §611.0045
Your provider has 15 days to respond to your written request
according to Texas Health & Safety Code §611.008(a)
Texas Behavioral Health Executive Council (BHEC)
If you have questions about a licensed professional, or wish to make a complaint contact BHEC directly at
1801 Congress Avenue, Suite 7.300, Austin, Texas 78701
bhec.texas.gov/discipline-and-complaints/ | Enforcement@bhec.texas.gov
Filing a Consumer Complaint
To file a consumer complaint about mental health services, visit the Texas Office of the Attorney General.